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How p99999 Handles Your Personal Information

This page sets out what personal data we collect when you use p99999, how we store and process it, and the rights you hold over that data.

Account & Identity DataPayment Record PrivacyCookie ControlsData Retention Policy
p99999 How p99999 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Your data is protected in transit and at rest using standard encryption. Account access is secured with a one-time password sent to your registered mobile number each time you log in from a new device. We keep personal data only for as long as your account is active or as required by applicable law — after that, records are deleted or anonymised. You have the right to request a copy of your data, ask for corrections, or ask us to delete information that is no longer needed. To action any of these requests, contact support with your verified account details.

Encrypted Storage

Personal details and payment records are stored with encryption. JazzCash, Easypaisa, and Raast transaction references are held in secured environments with access limited to authorised processing staff only.

Login Security

Every new-device login triggers an OTP to your registered number before access is granted. This step cannot be bypassed and applies to all account types without exception.

Retention and Deletion

We do not keep data longer than necessary. Once your account is closed and any legal hold period has passed, personal records are removed or anonymised in line with applicable requirements.

Your Rights and Requests

You can ask what data we hold, request a correction, or ask for deletion. Submit the request through live chat or email with your account username so we can verify you before actioning it.

CONTACT FOR PRIVACY

Reach Us About Your Data

If you want to request access to your data, raise a correction, or ask how a specific piece of information is used, our support team handles privacy queries directly. Bring your registered account details so we can verify your identity before releasing or amending any records.

Live Chat Start a chat from inside your logged-in account. Our team can confirm which data we hold and walk you through a deletion or correction request step by step.
Email Support Write to our support address with your account username and the specific data query. We aim to respond to privacy requests within the timeframe required by applicable local rules.
Account Settings Some data preferences — such as marketing communications and cookie consent — can be adjusted directly in your account settings without contacting support.

Common Questions About Your Data

A quick reference for the questions we get most often about data rights, storage, and how to reach us if something needs to change on your account.

We collect your name, contact details, and any verification documents needed in your region. Once active, your account wallet logs deposit and withdrawal records for JazzCash, Easypaisa, and Raast transactions.

Payment references from JazzCash, Easypaisa, and Raast are stored in secured systems used only for reconciliation and dispute resolution. They are not shared with third parties beyond what the payment process requires.

Yes. Contact support via live chat or email with your account username. We will verify your identity first, then provide a summary of the personal data linked to your account within the applicable timeframe.

Submit a deletion request through live chat or the support email. After we verify your identity, data that is no longer legally required to be kept will be removed or anonymised from our systems.

We do not sell personal data. Limited sharing happens only with payment processors like JazzCash, Easypaisa, and Raast as needed to complete transactions, and with any authorities required by law in your region.

We use session cookies for login and analytics cookies to understand how the lobby is used. You can adjust cookie consent preferences in your account settings or through the cookie banner shown on first visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.